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HEALTH & SAFETY PROTOCOLS

The top priority of the Puntarena team is to provide a clean and safe environment for all our guests and staff. In preparation for reopening, our property has gone thru a strict cleaning and maintenance program to guarantee efficient operations. We have made many of our processes digital, reinforced staff training, increased frequency of cleaning procedures and placed signage to help ensure social distancing in all areas. All of our payment procedures are now automatic and charges are made to the property or directly to the owner’s account.

Puntarena works following the guidelines and measures provided by the World Health Organization (WHO), the Center for Disease Control (CDC), the World Travel & Tourism Council (WTTC), the Ministry of Public Health of the Dominican Republic and Grupo Puntacana’s health and safety protocols.

VISITOR EXPERIENCE

VISITOR EXPERIENCE

PRE-ARRIVAL

  • Flexible restaurant cancelations.
  • Personal communication to make your arrangements.
  • Registration is done electronically to avoid registering at the front desk.
  • We have done extensive cleaning and maintenance before reopening our doors.

HEALTH & SAFETY

  • Our staff members wear masks at all times.
  • Staff coming into the property have their temperature taken at the main gate every day, then twice during their shift.
  • We have done rigorous training regarding our safety and hygiene protocols and have reinforced the importance of social distancing.
  • We have hand cleaning protocols for staff to wash their hands constantly.
  • We have reinforced our -already strict- cleaning and disinfection protocols.
  • Our cleaning staff follows thorough quality controls.
  • For the cleaning of our apartments, we use products of ample spectrum.
  • Hand disinfecting stations have been placed in strategic locations throughout the property.

LIVE WITHIN NATURE

LIVE WITHIN NATURE

  • Upon your arrival, enjoy beautiful views of the sea or the hills, designed to create memories that last through time with perfect views from the eastern side of Bahía de Las Calderas and all the way to Peninsula de Barahona.
  • We have a number of outdoor activities and sports, both in land and water, for your enjoyment. Puntarena is the destination of choice to enjoy the South Coast.

PUNTARENA CLUB HOUSE

PUNTARENA CLUB HOUSE

BEACH CLUB

  • The Puntarena Club House has a total of 450 square meters of roofed construction including a terrace and walkways with an infinity pool and a children's pool.
  • All furniture from the restaurant, terrace, beach and pool area are thoroughly cleaned after each use, with disinfecting products of ample spectrum.
  • Beach and pool furniture such as chaise loungers and tables are set for proper social distancing.

DINING EXPERIENCE

DINING EXPERIENCE

  • Restaurants are operating at 50% capacity. All tables have been separated by more than 2.5 meters.
  • We are not having buffet service; instead, all of our menu is A la Carte.
  • Kitchen hygiene and sanitation standards have been revised and there are additional supervision levels that have been added.
  • Restaurant tables and chairs go through a rigorous cleaning process after each use.
  • Menus are available with QR Codes, boards; and displays on tables.
  • All transactions are cashless.

BEACH CONDO HOME RENTALS

BEACH CONDO HOME RENTALS

  • Upon arrival a Villa Manager welcomes guests to their home or apartment or if preferred, do a virtual check in upon request.
  • Staff maintains 2 meters of physical distancing at all times.
  • Primary contact is done via phone or WhatsApp.
  • Bills are sent electronically for review and express check out.
  • We greatly appreciate your feedback!

MONITORING

MONITORING

  • We have increased the number of supervisors in all areas to ensure protocols are followed.
  • We have established extensive staff training protocols, which are being closely monitored by top management.

Live within nature and surround yourself in a natural splendor.

Contacts

Abraham Lincoln No. 960,
Santo Domingo,
Dominican Republic

Phone:
(829) 535-2000

Real States Sales:
ventas@puntarena.com.do

The present information, images, illustrations and/or drawings are for reference purposes, are not definitive and do not in any way represent a commitment of the project towards current or future customers. Therefore, the project may make changes, modifications, or substitutions without prior notice.

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